Virgin Holidays customer shave created a Facebook group in a bid to get their money back. Old school ways. Is my holiday still going ahead as planned? Virgin customer Jane Coneley, from Nottingham, wrote in the Facebook group that she is still owed £42,517 for a once-in-a-life-time holiday to the US. Hilarious! Keep informed of current travel health news by visiting www.travelhealthpro.org.uk  If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. In the meantime check out our FAQs to see if this can help answer any immediate questions. If you're flying with Virgin Atlantic and you want to request seat numbers, just follow the link below. Please ask us to confirm what protection may apply to your booking. I’m waiting for a refund on my cancelled holiday. Virgin Holidays have categorically been… Virgin Holidays have categorically been the worst holiday company we have used for holiday bookings. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel. Virgin Holidays said that Mr and Mrs Fox's refund was in a queue. Customer Complaint Procedure. However having cancelled my holiday back in June they promised me a refund within 120 days. With many customers needing our help, we are prioritising those customers due to travel before 31 December 2020. By continuing to browse the site you are agreeing to our use of cookies. Telephone numbers. Calls cost 7p/min plus your companies access charge. Had a holiday to NY booked for May 2020...holiday was cancelled due to Covid. Rest assured, we are currently contacting all customers whose holidays have been affected. Contact Virgin; Virgin Modern Slavery Statement Ping us an email. Log in to Manage my booking where you can message us about your options or you can give us a call. We use cookies to ensure you have an easy, quick and reliable experience whilst using the Virgin Holidays website. Please ask us to confirm what protection may apply to your booking. Our local teams will do their best to quickly resolve any issues, with support from the UK where needed: For booking details and contact info, even offline  download the app from App Store or Play store. In the case of children who become ill on holiday, the time limit is 3 … If you have suffered illness or injury on a Virgin Holidays package holiday through no fault of your own, contact Simpson Millar before you write your formal letter of complaint after returning home. 8,641 were here. Read 2 more reviews about Virgin Holidays Only the latest review will count in the company's TrustScore Advertisement. Go get it. Shai Weiss, the boss of Virgin … Home; Customer support; Complaints; At Virgin Holidays, we strive to make your holiday the best it can be. We understand that you may wish to change your holiday plans and we appreciate the need for flexibility. In October, they sent an e mail reminder that we must pay the balance in … We did go to the shop and their answer was it not down to us, it's down to Virgin Atlantic!!!! Rest assured; we will notify you as soon as we know if your holiday has been affected. But if you need more help, just give us a call on 0344 472 9646. The Foreign, Commonwealth and Development Office and National Travel Health Network and Centre have up to date advice on staying safe and healthy abroad. We will try to respond to your email within 24 hours. 37 Responses to Virgin: The best complaint letter in the world. Payments are being prioritised based on when the request was made, working in order from March 2020 onwards. Email Virgin. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel. We continue to review this and working to open up these options to more customers. If you need to contact our team about amending an existing holiday or requesting a refund please log in to manage my booking. Answer 31 of 73: It might be abit late to add this topic as we went to orlando on the 19th dec and returned on the 3rd jan, but been very busy until now. If we think anything is going to interfere with your holiday, we'll make sure you know about it. Please visit this page to keep up to date with the Government’s travel advice on returning to the UK, and to register for email alerts. Do you agree with Virgin Holidays's TrustScore? If you do not receive an ATOL Certificate then the booking will not be ATOL protected. Send us a private message to contact Customer Support. At Virgin Holidays we're passionate about making holidays perfect - we want everyone who travels with us to unleash their mojo and get back to their very best. More information is available here. We booked in June 2016, paid the deposit with the balance due in November. Bear in mind you may have to wait longer than expected. #SeizeTheHoliday. My family had always booked with virgin holidays and this was my first time dealing with Virgin as an adult and I was thoroughly impressed with the level of service I’ve received. Please have to hand your booking reference and flight … All you want to know about Virgin Holiday Complaints Telephone Number. Ping us an email. I love a good complaints letter and this one is by far one of the funniest I have seen! Customer complaint procedure. Reply. Please keep your letter concise and to the point. Give us a call to speak to our travel experts. If you’re unsure, you can delay any additional payments by choosing a new time to travel by requesting a call back in Manage My booking for one of our team to look at options. Answer 41 of 73: It might be abit late to add this topic as we went to orlando on the 19th dec and returned on the 3rd jan, but been very busy until now. If you’d like to talk to us about your complaint, which is regarding a flight you’ve already taken, you can call us on 0344 873 7747, in the UK. Over the past few weeks, we have repatriated our customers from overseas who wanted to come home. Not what we would expect from a company such as as Virgin holidays. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Registered Office: Company Secretariat, Virgin Holidays, The VHQ, Fleming Way, Crawley, West Sussex, RH10 9DF. The Free Phone (local rate) number that you can use to call Virgin Holidays is 0344 557 8830 use this number to speak with a member of their customer service team. Reply. Give us a call to speak to our travel experts. I’m waiting for a refund on my cancelled holiday. We will always try to process refunds at the earliest opportunity, for requests before August our maximum timeframe is 120 days. For more details, see our cookie policy. At Virgin Holidays we're passionate about making holidays perfect - we want everyone who travels with us to unleash their mojo and get back to their very best. Bear in mind you may have to wait longer than expected. There are a few different ways you can get in touch, depending on when you experience a problem. Our story; The Virgin Atlantic blog; Media centre; Annual reports; Careers; Our story; The Virgin Atlantic blog; Media centre; Annual reports; Careers; Support Support. News & Advice. Like Like. We understand that you may wish to change your holiday plans and we appreciate the need for flexibility. Answer 61 of 73: It might be abit late to add this topic as we went to orlando on the 19th dec and returned on the 3rd jan, but been very busy until now. Registered in England: Company Number 1873815. If your holiday is going ahead as planned, you can continue to pay for your holiday in Manage my booking, even if travelling in less than 12 weeks. The firms were previously promising refunds within 120 days, and many customers have told us they're furious at having to wait almost four months to get their cash back. Katie Hughes 7 reviews. Please visit this page to keep up to date with the Government’s travel advice on returning to the UK, and to register for email alerts. If you’re unsure, you can delay any additional payments by choosing a new time to travel by requesting a call back in Manage My booking for one of our team to look at options. If you need to contact our team about amending an existing holiday or requesting a refund please log in to manage my booking. We need to work through amend requests in departure date order so we can prioritise those with the most imminent travel plans, so you may have a longer wait than usual until we’re able to ring you back. You can also log into Manage my booking to find the details there. Old school ways. At Virgin Holidays we're passionate about making holidays perfect - we want everyone who travels with us to get back to their very best. Travel firms are cancelling holidays but refusing to give cash refunds. Fleming Way Please see our booking conditions for information or for more information about financial protection and the ATOL Certificate go to the ATOL website at www.caa.co.uk. But the financial expert also issues a key warning. Virgin Holidays Customer Service Contact Numbers To contact a member of the Virgin Holidays Customer Service Team quickly, use the following phone number 0845 682 0179. If your enquiry is related to an upcoming flight, please contact our Guest Contact Centre on 13 67 89 or by using our General Enquiry form . Our latest advice for all customers is right here. We will always try to process refunds at the earliest opportunity, for requests before August our maximum timeframe is 120 days. With many customers needing our help, we are prioritising those customers due to travel before 31 December 2020. Registered Office: Company Secretariat, Virgin Holidays, The VHQ, Fleming Way, Crawley, West Sussex, RH10 9DF. Keep an eye on your email for the latest special offers from us. Don’t worry if you’ve missed a payment or just need a little more time to pay; we have options available to help you. If we haven’t notified you of any changes, your holiday will be going ahead as planned but if you prefer to move your holiday to a later time we can help. Don’t worry if you’ve missed a payment or just need a little more time to pay; we have options available to help you. Re: virgin holiday complaints 8 years ago It's a good idea to make your initial complaint whilst you're still on holiday and to keep photographic evidence of anything that doesn't live up to expectations - accommodation, facilities, etc. Go get it. Keep informed of current travel health news by visiting www.travelhealthpro.org.uk  MARTIN LEWIS and his Money Saving Expert team have revealed how customers can get a cash refund instead of vouchers from Virgin Atlantic. Explore our destinations and holiday types and save your faves to your very own Wishlist. If your complaint or compliment relates to a flown Virgin Australia flight, please use our feedback form. Find them from our full list of Virgin companies and visit their own website for relevant contact details. The VHQ, Fleming Way.Crawley, West Sussex RH10 9DF. Drop in for a chat and a drink with our personal advisors. New to travelling or just want to check you've ticked all the boxes? Find a Virgin company. For the latest information on Covid-19 you can check our FAQs here.​. Payments are being prioritised based on when the request was made, working in order from March 2020 onwards. About Virgin Atlantic. We continue to review this and working to open up these options to more customers. Keep an eye on your email for the latest special offers from us. Although this isn’t free like the 0800 number, most 03 numbers are included in call packages. The fact that there is no way of contacting them unless you are about to travel in the next few days is totally unacceptable. If you need to speak to us to change or cancel your booking you can call our team on 0344 472 9646. We'll be in touch by email letting you know how to register to change your holiday plans. Answer 11 of 73: It might be abit late to add this topic as we went to orlando on the 19th dec and returned on the 3rd jan, but been very busy until now. I have had a number of holidays in the past booked through Virgin and had no complaints whatsoever and have always found the staff very helpful but unless I receive a timely refund of my deposit I will never book with them again. Details of the complaint, along with the names of any of our staff that you spoke to at the time. EBotziou says: February 4, 2014 at 12:17 pm. For those requesting a refund in September, we expect it to be processed within a maximum of 60 days, and then reduce to 30 days for refunds requested in October, before returning to normal levels. Under the Package Travel Regulations 1992, you have 3 years in which to make a personal injury claim for holiday illness contracted or injury sustained on a Virgin Holidays package. Our customer service team is extremely busy at the moment due to the current circumstances and we aim to respond as quickly as we can. If you're back at home, then this is the best ways to reach the right team: Customer Care, Our lines are open daily between 9am-5pm, UK time. You can call our team on 0344 472 9499 who can look at options for you. Outrageous - where is the accountability! Please see our booking conditions for information or for more information about financial protection and the ATOL Certificate go to the ATOL website at www.caa.co.uk. Virgin Holidays Ltd. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. The world is your playground. Virgin Holiday Complaints Telephone Number information. I already have a holiday booked with Virgin Holidays, I returned early from holiday and have further questions. We will try to respond to your email within 24 hours. Looking for inspiration? Reply. Virgin Holidays finally refunds all trips cancelled due to coronavirus. Send us an email and we'll get back to you as soon as possible. Send us an email and we'll get back to you as soon as possible. Or, 1 800 496 6661 if calling from the US. 8,641 were here. This can be arranged whilst rebooking or afterwards in Manage my booking. Mon to Fri 9:00am - 9:00pm; Saturday 9:00am - 7:00pm; Sunday 10:00am - 6:00pm; Customer support close Wishlist; … Email Virgin. This can be arranged whilst rebooking or afterwards in Manage my booking. Our UK complaints address. If nothing is done whilst you're away, you'll have good grounds for pursuing your complaint later on. Rest assured I will be rebooking my holiday with Virgin (when things are a little less crazy) and will continue to be a customer as a result of this excellent level of service. Our travel experts are on hand to help you book your next holiday. Find them from our full list of Virgin companies and visit their own website for relevant contact details. News & Advice . Complaint against Virgin Holidays We booked a 10 night holiday for January 2017, as a 40th wedding anniversary trip. Let’s get started. There are a few different ways you can get in touch, depending on when you experience a problem. Please choose an option below. Changes to existing flight + hotel, hotel only and car hire bookings (not flight only) 0344 472 9646. RH10 9DF, Virgin Holidays Limited. Sales team: 0344 472 9646. Or dive right in to our 2021 holiday offers. The VHQ Virgin Atlantic - Customer Care Virgin Atlantic Customer Care Alexandra House Ground Floor 1 Alexandra Road Swansea SA1 5ED. To finalise the amendment, one of our customer advisors will phone you. We will help everyone that wants to move their holiday. Looking for inspiration? Very dismissive, and overall an awful experience, where we feel at significant financial loss. But ATOL protection does not apply to all holiday and travel services listed on this website. Virgin Holidays Special Assistance Team offer expert knowledge and support for your mobility and medical needs while you're away. Your complaint should be in writing, to our Customer Relations Department at Virgin Holidays Limited, The Galleria, Station Road, Crawley, West Sussex, RH10 1WW, giving your booking reference and all other relevant information. Reach us on social. We are continually reviewing our flying schedules, taking into account the  Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. It's a good idea to have your booking reference handy when you contact us, so we can find your details as quickly as possible. We need to work through amend requests in departure date order so we can prioritise those with the most imminent travel plans, so you may have a longer wait than usual until we’re able to ring you back. Join the 1,129 people who’ve already reviewed Virgin Holidays. If i could give zero stars i would If i could give zero stars i would! For those requesting a refund in September, we expect it to be processed within a maximum of 60 days, and then reduce to 30 days for refunds requested in October, before returning to normal levels. If your holiday is more than 6 months away, you may wish to set up a Direct Debit to spread the cost. As we are steadily reducing the maximum processing time for each new request, for refund requests made in August, we expect the maximum processing time to be 80 days, from the date the refund is requested. Rest assured; we will notify you as soon as we know if your holiday has been affected. If your holiday is more than 6 months away, you may wish to set up a Direct Debit to spread the cost. Is my holiday still going ahead as planned? We'll do our best to help you as soon as we can. Explore our destinations and holiday types and save your faves to your very own Wishlist. West Sussex Be part of the conversation on our latest ventures. Virgin Holidays Ltd Virgin Holidays Free Phone Number. PASSENGERS still waiting for cancelled holiday and flight refunds from Virgin Atlantic have been promised their cash by the end of October. It is, isn’t it. For more details, see our cookie policy. Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates. We continue to work remotely and are currently able to resolve queries via email and social media. VIRGIN Outrageous. Virgin Experience Days; All Sections; Legal / Misc; How do I contact your Customer Service team? These pages will offer you some general advice for travelling abroad. You can contact our team by emailing feedback.backhome@virginholidays.com to discuss options on unused portions of your holiday. Log in to Manage my booking where you can message us about your options or you can give us a call. I would have loved to be sat next to him on that flight! 140 Virgin Holidays Limited reviews. | Read 81-100 Reviews out of 1,129. The Webmaster Virgin.com Limited c/o Virgin Red 66 Porchester Road #SeizeTheHoliday. Simpson Millar’s Holiday Claims Team can advise you how much your Personal Injury Holiday Claim is worth and help you make a claim against Virgin Holidays on a ‘No Win No Fee’ basis. As we are steadily reducing the maximum processing time for each new request, for refund requests made in August, we expect the maximum processing time to be 80 days, from the date the refund is requested. Research complaints at our website. But if you need more help, just give us a call on 0344 472 9646. We appreciate you taking the time to help us improve what we do and we're really sorry that things haven't gone according to plan. Your holiday is protected – many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. Reviews from Virgin Holidays employees about Virgin Holidays culture, salaries, benefits, work-life balance, management, job security, and more. Our US complaints address. Over the past few weeks, we have repatriated our customers from overseas who wanted to come home. We'll be in touch by email letting you know how to register to change your holiday plans. More information is available here. I received an email on the 4th October saying that I would be refunded within 2-weeks. Email: customer.care@fly.virgin.com. Share. Be our pen pal. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Virgin Holidays.. We are an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We had an issue with them some years ago regarding lost luggage and at they were shocking then and we had never used them since. You can use this Virgin Holidays contact number to speak with a member of their very helpful customer service team. Please choose an option below. Skip to main content. Help and contact; Before you book; At the airport; On the flight; Lost property; Help and contact; Before you book; At the airport; On the flight; Lost property; Policies Policies. Registered in England: Company Number 1873815. As you can imagine, we're working hard to help all of our customers who have been impacted by Covid-19 (Coronavirus). Your next holiday is only a click away - our website has thousands of options ready to book. The world is your playground. The Webmaster Virgin.com Limited c/o Virgin Red 66 Porchester Road London W2 6ET. They’re on hand to inspire you and help you plan your dream holiday. In the meantime check out our FAQs to see if this can help answer any immediate questions. Time Limits for Virgin Holidays Complaints. To finalise the amendment, one of our customer advisors will phone you. But sometimes things don't go to plan... TRAVEL AWARE – STAYING SAFE AND HEALTHY ABROAD If you visit the homepage of Virgin Holidays you will also find their local rate number.. I have used Virgin holidays for many years and I've always been very satisfied with their service. Crawley Yes, we had a few problems and complaints on a Virgin Holiday a couple of years ago and when we returned home and complained we recieved £150 voucher from Virgin Holidays and £200 voucher from Virgin Atlantic so definately worth putting your complaint down in writing! Be part of the conversation on our latest ventures. Your next holiday is only a click away - our website has thousands of options ready to book. Let’s get started. Useful. We’ve got stores up and down the country. We use cookies to ensure you have an easy, quick and reliable experience whilst using the Virgin Holidays website. Your experience can help others make better choices. If something goes wrong or doesn't live up to your expectations, then we'll do everything we can to put that right. You might also find the answer you’re looking for by checking our FAQs. Do check before you book and regularly before you travel for updates as the advice can change. We are continually reviewing our flying schedules, taking into account the  Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel. We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. A free inside look at company reviews and salaries posted anonymously by employees. You can contact our team by emailing feedback.backhome@virginholidays.com to discuss options on unused portions of your holiday. Reach us on social. We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. You can also log into Manage my booking to find the details there. The latest advice and information can be found on our travel updates page. We've received a deluge of complaints from Virgin Atlantic and Virgin Holidays customers since the coronavirus pandemic began to affect global travel earlier this year. Find a Virgin company. The Foreign, Commonwealth and Development Office and National Travel Health Network and Centre have up to date advice on staying safe and healthy abroad. But ATOL protection does not apply to all holiday and travel services listed on this website. We use cookies to ensure you have an easy, quick and reliable experience whilst using the Virgin Holidays website. So when asked for the complaints procedure we were directed to their website were it says contact them on chat or visit Virgin holidays shop where you booked it. Your holiday is protected – many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. For the latest information on Covid-19 you can check our FAQs here.​. For more details, see our cookie policy. For the latest travel advice from the Foreign, Commonwealth and Development Office including security and local laws, plus passport and visa information please visit www.gov.uk/travelaware and follow @FCDOtravelGovUK and facebook.com/fcdotravel. Read Carl's experience of Virgin Holidays, and other reviews on A Spokesman Said. TRAVEL AWARE – STAYING SAFE AND HEALTHY ABROAD Or dive right in to our 2021 holiday offers. Stephen Liddell says: February 4, 2014 at 1:12 pm. Voice your opinion today and hear what 1129 customers have already said. We will help everyone that wants to move their holiday. Like Like. Our team are available Monday to Friday 9am - 7pm, Saturday 9am – 6pm, and Sunday 10am - 6pm. Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates. By continuing to browse the site you are agreeing to our use of cookies. If you're travelling with any other airline, please contact them directly. Send us a private message to contact Customer Support. Despite complaining to Virgin Holidays twice, our complaint has been dismissed and have now had to escalate the complaint to the relevant travel association (abta). CUSTOMER SERVICE TEAM - BEFORE YOU GO. I already have a holiday booked with Virgin Holidays, I returned early from holiday and have further questions. Yes, we had a few problems and complaints on a Virgin Holiday a couple of years ago and when we returned home and complained we recieved £150 voucher from Virgin Holidays and £200 voucher from Virgin Atlantic so definately worth putting your complaint down in writing! Do check before you book and regularly before you travel for updates as the advice can change. By continuing to browse the site you are agreeing to our use of cookies. You can call our team on 0344 472 9499 who can look at options for you. If we haven’t notified you of any changes, your holiday will be going ahead as planned but if you prefer to move your holiday to a later time we can help. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel. Complaints procedure. Be our pen pal. If you need to speak to us to change or cancel your booking you can call our team on 0344 472 9646. If your holiday is going ahead as planned, you can continue to pay for your holiday in Manage my booking, even if travelling in less than 12 weeks. Read 282 customer reviews of the Virgin Holidays - www.virginholidays.co.uk & compare with other Travel Agents at Review Centre Our travel experts are on hand to help you book your next holiday. For the latest travel advice from the Foreign, Commonwealth and Development Office including security and local laws, plus passport and visa information please visit www.gov.uk/travelaware and follow @FCDOtravelGovUK and facebook.com/fcdotravel.

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